1. HOW DO I PLACE MY ORDER?
Simply choose your style on the product page then click the “Add To Cart” button and follow the simple steps to complete your order.
We’ll prepare your order and let you know when it's on its way!
2. HOW LONG WILL IT TAKE TO SHIP MY ORDER?
Orders typically ship within 20 to 25 business days. For international orders, transit will take an additional 1 to 2 weeks due to covid 19.
3. MY TRACKING NUMBER ISN’T WORKING
Tracking numbers can take 2-3 days to appear in the shipping carrier's system. Occasionally, the shipping carrier can lose an order. If the tracking number is still not working within a few days, please contact the shipping carrier.
4. I NEED HELP WITH A LATE ORDER
Orders typically ship within 5 to 10 business days. For international orders, transit will take an additional 1 to 2 weeks.
If your order has not arrived after 10 business days (domestic) and 14 business days (international), please contact our team, we are happy to assist.
5. WHAT TYPE OF PAYMENTS DO YOU ACCEPT?
We accept Visa, Mastercard as well as Paypal, Stripe...
6. WHEN WILL MY CARD BE CHARGED?
Just after your order has been successfully placed.
7. HOW SECURE IS MY PERSONAL INFORMATION?
We adhere to the highest industry standards to protect your personal information when you checkout and purchase.
Your credit card information is encrypted during transmission using secure socket layer (SSL) technology, which is widely used on the Internet for processing payments. Your credit card information is only used to complete the requested transaction and is not subsequently stored.
8. WILL YOU SHIP TO MY COUNTRY?
Yes, we ship orders worldwide!
9. WHAT FORMS OF PAYMENT DO YOU ACCEPT?
We currently accept all major credit and debit cards, and of course, Paypal, Stripe...
10. WHERE ARE YOU SHIPPING FROM AND WHAT POSTAL SERVICE ARE YOU USING?
We have central delivery points in the US, Canada. We work together with the major postal services of the respective regions. This reduces delivery time, shipping costs and helps to protect the environment.
11. MY ORDER HASN’T ARRIVED YET. WHAT SHOULD I DO?
Please get in touch and email firstname.lastname@example.org with your order details and we’ll be able to investigate.